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Top customer service award for ASAP Supplies. ASAP Supplies has been recognised for excellent customer service at the 2019 UK Customer Satisfaction Awards ceremony, held at the Hilton on Park Lane, on Tuesday 5th March 2019.

ASAP Supplies won the Customer Focus Award.

Now in its ninth year, the annual awards ceremony celebrates UK customer service achievements across the public, private and voluntary sectors. Run by The Institute of Customer Service, the awards have been created to showcase those organisations who genuinely place customers at the heart of their business strategy and build a sustainable culture of customer service within their organisation.

In addition to ASAP Supplies, another 15 organisations and individuals were recognised for the way in which they have delivered the highest standards in UK customer service over the past year.

Jo Causon, CEO of The Institute of Customer service commented: “Given the challenging external environment, it is more crucial than ever to highlight – and celebrate – those inspirational moments which engage people on an emotional level and positively impact their experience of a brand.

“Our awards showcase the organisations who are achieving those things and setting the standard.

“I would like to congratulate every one of our winners – and all those who were shortlisted – and commend their ongoing commitment to improving customer service in their organisations.”

Gary Aldred, Customer Services Manager from ASAP Supplies adds: “I am so glad that we have received recognition in the form of a national award for our hard work and dedication towards providing an excellent level of customer service. Whilst not all of our products are unique to ASAP Supplies, it’s our high level of customer service and satisfaction which sets us apart from our competition and we will certainly continue to develop our strategies around the most important people to our company, which is our customers.”

Organisations from a variety of sectors were recognised for their achievements at the prestigious awards ceremony. Of the 100 shortlisted organisations and individuals, some were well-known names and brands, whilst others represented small business and the public sector, demonstrating that good customer service is vital to all organisations and industries.

The full list of winners:

UKCSI Award – Most Improved


UKCSI – Best in UK

first direct

Morrison Utility Services Customer Focus Award – SME

ASAP Supplies

TLF Research Best Return on Customer Service Investment Award

South West Water

Best Application of Technology Award


Cabot Credit Management Quality Service Provider Award

Canary Wharf Management

Kantar Best Use of Customer Insight Award

Edinburgh Woollen Mill

Best Customer Service Collaboration Award

the NEC

Upland Rant & Rave Best Customer Satisfaction Strategy Award

Kia Motors (UK)

InMoment Customer Commitment Award

Pension Insurance Corporation

Employee Engagement Strategy Award

Cabot Credit Management

Pension Insurance Corporation Customer Satisfaction Innovation of the Year Award

Vizolution & RBS

The NEC Customer Feedback Strategy Award

BT Enterprise Customer Service in partnership with Blue Sky

ABa Quality Monitoring Best Customer Experience Award

The Crown Estate

Hitachi Capital Customer Focus Award – Large Enterprise


Customer Service Strategic Leadership Award

Mark Thomson, Director General, Her Majesty’s Passport Office